Creston Health Concierge Website Terms of Use
This website is owned and operated by Creston Concierge Pty Ltd (ACN 685 227 552).
By accessing, viewing or using this website you agree to the terms of use below and our Privacy Policy (Terms).
You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to our Privacy Policy and/or these Terms.
In these Terms, 'us', 'we', 'our' and ‘Creston Health Concierge’ are used to refer to Creston Health Concierge Pty Ltd (ACN 685 227 552).
These Terms were last updated on 4th June 2025. We may update these Terms from time to time and will post any revised terms on this web page.
1. Collection notice
We collect personal information about you, including health and sensitive information, when you access, view or use the content, material or services on or through this website, in order to respond to your enquiries, conduct your medical specialist or patient onboarding with the medical specialist, process your referral and to provide you with other services that we provide.
We may disclose your personal information to third parties including those involved in your health care, such as our medical specialists personally involved with your relevant care. We may also disclose your personal information to our related entities and third parties that help us deliver our services (including our patient onboarding administrator, our marketing contractor, IT systems and cloud storage providers, email marketing providers and payment providers) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you.
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in these Terms.
We may also disclose your personal information to recipients that are located outside of Australia, including to payment providers located in the United States.
Our Privacy Policy explains:
(i) how we store and use, and how you may request to access, correct and withdraw your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at [email protected].
2. Additional terms and conditions
For certain services or activities relating to Creston Health Concierge additional terms and conditions may apply. For example, your offering of medical services to our patients is subject to our Medical Specialist Service Provider Agreement. Also, if we connect you with a medical specialist, you need to agree to the relevant terms and conditions of that medical specialist. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.
3. Accuracy, completeness and timeliness of information
The information on our website is provided for general informational purposes only, is not comprehensive, and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Australian Consumer Law), we make no representations, guarantees or warranties of any kind, express or implied, regarding the accuracy, completeness, currency, reliability or suitability of the information on this website for any purpose.
You must not rely upon the content of any such information as a basis for making any decisions about offering your services to our patients, your health, medical treatment, diagnosis, decisions about obtaining our services, or for any other purpose. Any medical or health-related decisions should be made in consultation with qualified healthcare professionals.
You are responsible for monitoring any changes to the information contained on this website, and we reserve the right to modify, update or remove any information without notice.
We are not liable to you or anyone else if interference with or damage to your internet or computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
We may, from time to time and without notice, change or add to the website (including these Terms) or the information or services presented or described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.
4. Linked sites
Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.
5. Our intellectual property rights
Unless otherwise indicated in these Terms or otherwise, we own or licence from third parties all rights, title and interest (including copyright, designs, patents, trade marks and other intellectual property rights) in this website and in all of the material (including all logos, text, images, graphics, video, audio and software) on this website (Content).
Your use of this website and any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content in accordance with these Terms and, where applicable, as expressly authorised in writing by us.
Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part thereof is prohibited, except to the extent permitted by law.
6. No use without permission
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content on this website.
Unless expressly authorised in writing by us, or to the extent permitted by law, including the Copyright Act 1968 (Cth) (Copyright Act), you may not use this website, or any of its Content to further any commercial or non-commercial purpose, including any advertising or advertising revenue generation activity on your own website or any use, copying or publishing of the Content on a social media platform.
7. No offer or contract
No images, photographs, written information or other material contained on our website shall constitute an offer of our services, and does not constitute, nor give rise to, a contract between us and you with respect to offering your medical services to our patients or connecting you with medical specialists. While we welcome any enquiries, the appearance of any service or medical specialist on our website does not constitute a representation or promise that we will be able to offer you the service or connect you to a medical specialist at any given time. Your making of an enquiry through our website does not constitute an offer to accept your medical services, nor does it give rise to a contract between us with respect to connecting you with medical specialists or otherwise.
8. No medical advice
The services provided by Creston Health Concierge are of a general nature only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. By using our services that connect you with our medical specialists, you acknowledge and agree that Creston Health Concierge:
does not provide medical advice;
acts solely as a platform to facilitate connections between patients and independent medical specialists; and
bears no responsibility for any medical advice, diagnosis, or treatment provided by medical specialists as a result of your registering as a patient on our platform.
You should always seek the advice of qualified healthcare professionals regarding any medical condition or treatment.
9. Right of removal
We reserve the right to remove, at any time, any Content, including, without limitation, any and all images, photographs, written information or other material on or from the website.
10. Unacceptable activity
You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
using this website to defame or libel us, our employees or other individuals;
uploading files that contain viruses that may cause damage to our property or the property of other individuals;
posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
If we allow you to post any information or other material to our website, we have the right to take down this information at our sole discretion and without notice.
11. Warranties and disclaimers
To the maximum extent permitted by law, including the Australian Consumer Law and the Copyright Act, we make no warranties or representations about this website or the Content, including warranties or representations that this website and the Content will be complete, accurate or up-to-date, that access to the website will be uninterrupted or error-free or free from viruses, that this website will be secure or that the Content does not infringe on the copyright or moral rights of any third party.
We reserve the right to restrict, suspend or terminate without notice your access to this website and/or any Content at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.
12. Liability
To the maximum extent permitted by law, including the Australian Consumer Law and the Copyright Act, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to:
your use of this website or the Content on this website;
the inaccessibility of this website or our related services;
the fact that certain information or materials contained on this website or that we otherwise share with you are incorrect, incomplete or not up-to-date.
13. Jurisdiction and governing law
Your use of our website and these Terms are governed by the law of Western Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Western Australia.
Effective From: 4th June 2025
Last Updated: 4th June 2025